Insurance claims and service plans.
Choose the path that fits your visit. M&A helps document collision damage and coordinate repair estimates. For mechanical service contracts, the administrator decides eligibility and authorization. Your approval for M&A to repair the vehicle is always recorded separately.
What happens next?
- Check in with your customer, vehicle and concern details.
- M&A documents the diagnosis and prepares the estimate.
- The insurer or service-plan administrator reviews its part.
- You review the M&A estimate and authorize the work before repairs begin.
Provider authorization and customer authorization are separate. Coverage depends on the actual policy or contract; approval is not guaranteed.
Start customer check-in · Accident repair steps · Call (240) 289-3708