CarMax MaxCare service-contract repairs
MaxCare is a vehicle service contract for eligible mechanical concerns. M&A can help organize the diagnosis and authorization steps for your visit.
Start with your contract and the vehicle concern.
- Bring or upload the MaxCare contract page, agreement number and current mileage if available.
- M&A records the concern and completes the diagnostic work that is authorized.
- The contract administrator reviews the findings and determines eligibility, approved labor, parts, deductible and limits.
- M&A records provider authorization separately from your authorization for any deductible or non-covered work.
You can check in even if you do not have the agreement number. M&A will note that plan details need verification. Coverage and authorization are determined by the contract administrator.
Keep the repair authorization clear
M&A will explain the proposed work and customer responsibility before repairs begin. A provider review or estimate submission is not your authorization for the shop to perform repairs.