Website & service terms

Your request and your repair agreement

This website provides service information, booking, signed check-in, status access and related tools. Confirmed arrival windows are not guaranteed completion times. Roadside and mobile requests require the team to confirm availability, price and dispatch. Estimates, authorizations, invoices and separate written agreements define the work you approve, subject to applicable law.

Online pricing is labeled as a planning estimate or starting price where applicable. Additional work requires approval. Read Maryland repair rights; website terms do not waive those rights.

Electronic records and signatures

By selecting the signature acknowledgement and drawing your signature on check-in, you intend to sign that authorization electronically. Review the displayed text and your choices first. You need a browser that displays this page and can open or print a PDF to keep the receipt. You can print before submission and access a signed receipt after confirmation, or ask the shop for a paper copy.

You may choose a paper authorization with the front desk instead. Contact the shop to change how future records are delivered; this does not undo a prior authorization or any required retention. Signing repair terms does not consent to SMS or marketing.

Account access and communications

Use only accounts and vehicle records you are authorized to access. Protect passwords, one-time codes, private PINs and access links. Notify the shop if access may be compromised. Service texting requires a separate affirmative choice; declining texts does not prevent service. Read the SMS Terms. Information is handled under the privacy notice.

Automated guidance and external services

Read the AI & automation disclosure. Automated guidance does not replace a technician’s inspection or staff confirmation. External maps, reviews, payment services and business links have their own terms. A listing or link does not guarantee availability, inventory, financing, insurance coverage or third-party performance.

12-month / 12,000-mile limited repair warranty

Unless the repair line, supplied-part agreement, manufacturer warranty, fleet/insurance authorization or another written transaction document specifies different coverage, qualifying M&A-installed parts and labor are covered for the earlier of 12 months or 12,000 miles from the documented repair and invoice mileage.

Coverage applies to defects in qualifying M&A-installed parts or workmanship for the documented repair. Exclusions include unrelated failures, normal wear, abuse, collision or environmental damage, racing/overloading, customer-supplied parts unless accepted in writing, unauthorized modification or repair by another party, and failures caused by a different component. Manufacturer or supplier procedures may apply.

Contact M&A with the original repair record and make the vehicle reasonably available for evaluation. A covered item may be repaired, replaced or otherwise remedied as appropriate. This limited warranty supplements applicable consumer rights and more specific written repair terms.

Questions about these terms