Give the year, make and model, the problem and your best callback number. Include the pickup address, direction of travel, nearby landmark and whether the vehicle is in a garage, on a shoulder or behind a gate. Tell dispatch about low clearance, damaged wheels, an electric vehicle or anything that affects safe loading. The exact location and vehicle determine the equipment required.
Request, confirmation and arrival
Submitting this form sends a request for review; it does not dispatch a truck by itself. The team confirms availability, the service, quoted price and destination before assigning assistance. Keep your phone available for questions and an arrival update. If your vehicle is going to an M&A shop, select the correct Hyattsville, Brandywine or Washington, DC address.
Track an existing request
After submitting, return on the same device to see customer updates and any reported arrival estimate. Private request details are shown only after access is verified. If you need to use another device or cannot find your request, call the team with your reference. For immediate danger, fire or injury, call 911 and move to a safe location if you can do so safely.