Quick note: This guide helps you understand the issue and prepare for service. It is not a vehicle-specific diagnosis.
1
Handle safety first
Call 911 for injuries, fire, fuel leakage or a dangerous roadway position. Follow law-enforcement instructions about moving the vehicles.
2
Document facts without guessing fault
Photograph the scene and damage, exchange driver and insurance information and record witnesses. Keep the police report or incident number.
3
Protect the repair record
Save estimates, insurer communications, towing records, photos and approvals. Hidden damage may require a documented supplement after disassembly.
4
Confirm transportation and repair choices
Review your policy and applicable rights. Ask the repair facility what work it can perform or coordinate before authorizing a tow destination.
Need M&A to look at the vehicle?
Start the customer check-in, describe the symptoms, and upload photos or documents. Your information connects directly to the customer file and Repair Order.