The first estimate is based on what can be seen
Some damage is hidden behind trim, bumpers, panels or structural components. The initial estimate may change after safe disassembly and measurement.
A supplement documents additional required work
The repair facility can document newly discovered damage, parts, labor and procedures and submit that information to the insurer for review when appropriate.
Keep customer communication separate from insurer approval
The insurer and the vehicle owner have different roles. Customers should understand what has been found, what is being requested and what work they are authorizing.
Photos and repair records matter
Clear photos, measurements, parts information and written notes make it easier to explain why the repair plan changed and preserve a complete repair file.
Need M&A to look at the vehicle?
Start the customer check-in, describe the symptoms, and upload photos or documents. Your information connects directly to the customer file and Repair Order.